IAM comment on DFT press release ‘Better services for motorists at garages’ |
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| Thursday, 02 February 2012 12:20 | |||
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IAM comment on DFT press release ‘Better services for motorists at garages’ IAM director of policy and research Neil Greig said: "The IAM welcomes today’s announcement on MOT testing with its strong focus on improving customer service and experience of the MOT test. A recent IAM survey showed that most drivers were happy with the three year frequency but many had concerns with the quality of MOT testing stations. Thirty per cent believe garages are not independent enough to conduct MOTs, 26 per cent think that garages deliberately find things wrong in order to get money out of them, and 40 per cent think there is no consistency between garages in the way they do the test. The IAM supports the move to get more garages to sign up to the Motor Codes scheme and a fair deal for motorists. For far too long only the best garages have taken part in industry schemes while the rouge traders get away with shoddy work and rip-off prices. Mystery shopping is one way of addressing this but success will only be achieved when our surveys show 100% satisfaction with the MOT service. The government has also failed to address the key issue of why UK failure rates for MOTs are so much higher than our European counterparts." Article source: IAM Press Office
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